We want you to be completely satisfied with your purchase from MUN-PAN Designs. However, if you are not entirely happy with your order for any reason, we’re here to help. Please review our return and refund policy below:
1. Returns
- You have 5 to 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
- If you need to exchange an item for the same item, please contact us to arrange the exchange.
4. Non-returnable items
- We do not accept returns on personalized or custom-made items unless they are defective or damaged upon receipt.
5. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
- If you need to exchange an item for the same item, please contact us to arrange the exchange.
